Refund policy

After Raven – Refund, Return & Exchange Policy

Final Sale:
All purchases from After Raven are final sale, except if the product is defective or has a printing/manufacturing error.
Defective or Incorrect Items:
If you receive a faulty product, wrong item, or there’s a print/manufacturing defect, you must contact us within 2 days of delivery with clear photos/videos and your order details.
Clearance/Sale Items:
Items marked as clearance sale, limited-edition, or discount-exclusive are not eligible for returns or exchanges.

Exchange Window:
Exchanges can be requested within 3 days of delivery.
Condition for Exchange:
To qualify for an exchange, the item must be:
- Unused
- Unwashed
- With original tags attached
- In its original packaging
Shipping for Exchange:
Return shipping for exchanged items is the customer’s responsibility. A re-shipping fee may apply for sending the new size or item.
Non-Exchangeable Items:
Certain items (e.g., XXL sizes, sale/clearance products) are not eligible for exchange.
How to Request:
Email us at afterravenofficial@gmail.com with your order number, photos of the product, and the reason for exchange. We’ll respond within 24 hours.

Store Credit Only:
Refunds are issued only as store credit and not refunded back to your original payment method.
Store Credit Validity:
Store credit can be used for future purchases on After Raven.

If your order fails to deliver after multiple attempts:
- Prepaid Orders: You’ll receive store credit after deducting two-way shipping charges.
- Partial COD Orders: No refund or credit will be issued; upfront charges cover costs.

We are not responsible for orders lost or delayed due to incorrect/incomplete shipping addresses provided by the customer.
If a package is returned due to refusal of delivery, wrong address, or non-collection, you may be responsible for pickup + re-shipping costs.
Store credit is non-refundable and cannot be redeemed for cash.